Overview
We prioritize your satisfaction and aim to provide the best shopping experience. If you encounter any issues with your purchase, our 7-day replacement policy is here to assist you.
Eligibility for Return
You may request a Returns within 7 days from the date of delivery if your item, Payment will be received within 7-8 business days.
- Arrives damaged or defective.
- Is not as described on our website.
- Suffers from manufacturing defects.
Conditions for Return
To qualify for a replacement, please ensure that:
- The item is in its original condition, unused, and with all original packaging, tags, and accessories.
- You provide proof of purchase, such as the order confirmation email or receipt.
How to Request a Return
Contact Customer Service:
- Reach out to our customer service team via Elaaraa within 7 days of receiving your item.
- Provide your order number, a detailed description of the issue, and any relevant photos.
Review and Approval:
- Our team will review your request and may ask for additional information.
- Once approved, you will receive instructions on how to proceed with the return.
Return the Item:
- Follow the provided instructions to return the item to us.
- Ensure the item is securely packaged to prevent damage during transit.
Receive Your Replacement:
- Upon receiving and inspecting the returned item, we will process the replacement.
- You will receive a confirmation email with the tracking details of your replacement item.
Important Notes
- Replacement and Return requests must be made within 7 days of delivery.
- Items returned without prior approval from customer service will not be accepted.
- This policy does not cover items damaged due to misuse, accidental damage, or wear and tear.
Contact Us
For any questions or assistance regarding our 7-day replacement policy, please contact our customer service team at Elaaraa. We are here to help!
Thank you for shopping with us!